order arrived but its missing an item
dice games are mailed separately than art and merch.
Our merchandise (shirts and sweatshirts) and art prints are printed and shipped on demand. This Production process takes a bit longer than shipping the dice game.
dice game arrived but its missing some parts
Each dice game includes 12 red dice and game directions
Inside a collapsible rolling cup.
If your dice game is missing any dice or directions,
please email us, and we will promptly resolve the issue
within 30 days of delivery date..
my order never arrived
In the case of an unsuccessful delivery, you can opt for a replacement, subject to an additional shipping charge.
Before contacting us regarding a missing order, please wait 24 hours after the tracking number indicates delivery, as the package might still arrive within that time frame.
How do I return?
read below on what items you can return.
Please email us within 15 days to make a return.
Once your request is approved, you will get a confirmation email with shipping guidelines
Please be aware that customers are responsible
for covering shipping costs associated with returns.
RETURNS on "SIXES and ONES" Dice Set
For all orders of our flagship product, the "SIXES and ONES" dice set, we extend a 15-day window for returns, entitling you to a full refund. Please note that customers are responsible for covering shipping costs associated with returns.
Returns on Merchandise
Our merchandise, including shirts and sweatshirts, is printed and shipped on demand. Should you mistakenly order the wrong size or receive a damaged product, you have 15 days to return for a full refund. Unfortunately, we cannot process product exchanges or new sizes. Please be aware that customers are responsible for covering shipping costs associated with returns.
RETURNS on art prints
we cannot accommodate returns or refunds for art prints. However, should you receive a damaged product or identify a manufacturing error, SIXES and ONES pledges to provide a complimentary replacement or issue a refund, provided you notify us within 15 days of product delivery.
refund options
Refunds will be to the original payment method. Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.
If approved, the refund request will be processed within
5 - 7 working days after approval.
